U9Play Terms & Conditions – Platform Usage Terms for Malaysia

These Terms and Conditions ("Terms") govern your use of the U9Play platform, accessible via u9play.biz and all associated sub-domains. U9Play is an online entertainment platform offering casino gaming, Sports Betting, e-sports, and related gaming services.

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the U9Play website, mobile application (if available), and all related services provided by U9Play.
• "Member" or "User" refers to any individual who has registered an account and is using U9Play's services.
• "Account Balance" refers to the actual real money (cash) balance in your account, excluding any bonus credits.
• "Bonus Credits" refers to additional funds granted by U9Play through promotions and offers, which are subject to rollover requirements before they can be withdrawn.
• "Rollover" or "Turnover" refers to the total wagering amount that must be completed before winnings derived from a bonus can be converted into withdrawable funds.
• "KYC" stands for Know Your Customer — an identity verification process that U9Play may require in order to process withdrawals or comply with regulatory obligations.

To register and use the U9Play platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years on the date of registration.
• You must be located in a jurisdiction where use of this platform is legally permitted.
• You may not register on behalf of another person or use a false identity.
• You must provide truthful, accurate, and complete information during registration.
• You may not use the U9Play platform if you have previously been banned or directed to refrain from using any gambling platform due to problem gambling.

During registration, you will be required to provide:

• Full name as it appears on your identification document.
• A valid and active Malaysian phone number.
• A strong and unique password for your account.
• Any other information requested by U9Play from time to time.

Each individual is only permitted to hold one (1) active account on the U9Play platform. Detection of multiple accounts belonging to the same individual — based on matching name, phone number, IP address, device information, or payment method — will result in the closure of all associated accounts.

You are solely responsible for:

• Keep your password and account login details confidential at all times.
• All activity that occurs within your account, whether carried out by you or by another party.
• Notify U9Play immediately if you suspect your account has been compromised or accessed without authorisation.
• Ensuring that the personal information in your account remains current and accurate.

U9Play will not be held liable for any losses arising from unauthorised access to your account where the security breach was caused by your own actions or negligence.

To protect the security of your U9Play account, we recommend:

• Using a long, unique password that is not used on any other platform.
• Enabling two-factor authentication (2FA) where available.
• Avoid accessing your account over unsecured public Wi-Fi networks.
• Log out of your account after each session, especially when using a shared device.

All financial transactions on the U9Play platform are conducted in Malaysian Ringgit (RM). We support the following deposit and withdrawal methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow QR
• FPX (Maybank2u, CIMB Clicks, and other local banks that support FPX)

Deposit Terms:

• The minimum deposit amount is RM 10 per transaction.
• Deposits are processed automatically in under 60 seconds for most payment methods.
• Deposit funds must come from a payment method registered in your own name. Third-party deposits are not accepted.
• U9Play is not liable for any delays caused by technical issues on the part of the payment service provider.

Withdrawal Conditions:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals must be made to the same payment method used for your last deposit, unless U9Play approves an alternative method.
• U9Play may require KYC verification before processing your first withdrawal or large withdrawal amounts. Documents that may be requested include a copy of your identification card.
• Withdrawal processing times range from 5 to 10 minutes for standard accounts, with faster processing available for Platinum and Diamond VIP members.
• There are no processing fees for standard withdrawals. Fees may apply for express withdrawals that exceed the standard limits.

U9Play offers its members a wide range of bonuses and promotions. All bonuses are subject to the specific terms and conditions stated in each offer. The general terms applicable to all bonuses are as follows:

Rollover Requirements:

• All bonuses come with rollover requirements that must be completed before any winnings can be withdrawn.
• Rollover requirements are calculated based on the bonus amount received, or a combination of the deposit and bonus, in accordance with the specific promotion terms.
• Different games may contribute at different rates toward the rollover requirement. Slots typically contribute 100%, while table games and Live Casino games may contribute less or not at all — this will be stated in the terms of each promotion.

General Bonus Rules:

• Bonuses may only be claimed once per user / household / IP address unless otherwise stated.
• Bonuses cannot be directly exchanged for cash — they must first be wagered in accordance with the applicable rollover requirements.
• U9Play reserves the right to void bonuses and any associated winnings if the bonus terms are breached.
• The Welcome Bonus is available to new members making their first deposit only. Existing members are not eligible for a new Welcome Bonus.
• In the event of any conflict between these general terms and the terms of a specific promotion, the specific promotion terms shall prevail.

All games available on the U9Play platform are operated by certified, independently audited third-party game providers. The specific rules for each game can be found within the game interface.

General Game Rules:

• The minimum and maximum bet limits for each game are displayed within that game's interface.
• Confirmed bets cannot be cancelled. Once you confirm a bet, it is final.
• In the event of a technical failure occurring during an active game, the outcome will be determined based on U9Play's server records, which shall be considered final.
• U9Play uses a certified RNG (Random Number Generator) system for all games not involving a live dealer, ensuring that every spin, dice roll, or card draw is completely random.
• For live casino games with real dealers, video recordings of game sessions are retained and will be used as reference in the event of any dispute.

Sports Betting & E-Sports:

• All Sports Betting is subject to the rules and betting limits set for each event.
• Bets placed on events that have already concluded will not be accepted. If such a bet is processed by the system unintentionally, it will be voided and the stake refunded.
• U9Play reserves the right to void bets on any event that is postponed, cancelled, or materially altered from its original schedule.
• Betting limits for the Malaysia Super League, EPL, badminton, Mobile Legends, DOTA 2, and all other sports are displayed on the platform at the time of placing a bet.

The following activities are strictly prohibited on the U9Play platform and may result in immediate account closure, forfeiture of all balances and winnings, and possible legal action:

• Money Laundering: Using the U9Play platform to transfer, conceal, or disguise illegally obtained funds is a serious criminal offence.
• Bonus Abuse: Creating multiple accounts to claim new bonuses repeatedly, using false information for bonus claims, or any form of bonus system exploitation.
• Use of Unauthorised Software: Using bots, automation software, card-counting software, or any third-party tools that provide an unfair advantage.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker and multiplayer table games.
• Arb Betting / Surebets: Using arbitrage betting strategies that exploit odds differences to guarantee risk-free profits.
• Use of VPN to Bypass Restrictions: Using a VPN or proxy to access the platform from a restricted region or to conceal your true identity.
• Payment System Abuse: Initiating a chargeback through your bank or eWallet provider to reclaim deposits that have already been wagered, or any other manipulation of financial transactions.

U9Play reserves the right to suspend or close any user's account with or without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Detection of fraudulent activity or prohibited behaviour as outlined in Section 7.
• Failure to complete identity verification (KYC) requirements within the specified timeframe.
• Self-exclusion requests due to problem gambling.
• Instructions from regulatory or legal authorities.
• Account inactivity exceeding 12 consecutive months.

In cases of account closure due to a terms violation:

• All bonus credits and associated winnings related to the violation will be forfeited.
• Real cash balances (excluding bonuses) may be returned once the investigation is concluded, at U9Play's sole discretion.
• If an account is closed due to confirmed fraudulent activity, U9Play reserves the right to withhold all funds for the purposes of investigation or legal action.

Members who wish to voluntarily close their account may contact the U9Play customer support team. Any cash balance remaining in the account will be returned once all requirements have been met.

U9Play provides an online entertainment platform on an "as-is" basis, without any guarantees or warranties, express or implied, except as specifically stated in these Terms.

U9Play shall not be liable for:

• Any disruption, delay, or service failure caused by factors beyond our control, including internet network issues, third-party server failures, or natural disasters.
• Any losses incurred as a result of improper use of the platform or failure to follow the provided instructions.
• Indirect, consequential, or punitive losses arising from the use of or inability to use our platform.
• Any technical errors in third-party game software. In such cases, the terms of the relevant game provider will apply.

U9Play's total maximum liability to any user, under any circumstances, shall not exceed the total amount deposited by that user in the 30 days preceding the event giving rise to the claim.

All content on the U9Play platform — including website design, logos, trademarks, brand names, graphics, text, icons, software, code, and other visual elements — is the property of U9Play or our licensors and is protected under intellectual property laws.

You are not permitted to:

• Copying, reproducing, distributing, or publishing any content from the U9Play platform without written permission.
• Using the "U9Play" brand name, logo, or related trademarks for any purpose without prior approval.
• Creating derivative works from any content on our platform.
• Using U9Play content for commercial purposes without a valid licensing agreement.

Games available on the U9Play platform are the intellectual property of their respective game providers. U9Play holds only a distribution licence for these games and does not own the intellectual property rights to the games themselves.

U9Play is fully committed to responsible gaming practices. We believe that gaming should remain a safe and enjoyable form of entertainment — not a source of stress or financial hardship.

Self-control tools provided by U9Play include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limits: Cap the maximum amount you can lose within a given period.
• Session Limits: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Take a temporary break from playing for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to fully self-exclude from the platform for an extended period.

Warning signs of problem gambling to watch out for:

• Playing with money you cannot afford to lose.
• Borrowing money to fund your gaming.
• Neglecting work, family, or social responsibilities due to gaming.
• Feeling unable to stop even when you want to.
• Lying to loved ones about your gaming activity.

If you identify with any of the situations above, please contact U9Play customer support or visit the Responsible Gaming us for more information and links to support resources.

If you have any disputes or complaints regarding your use of the U9Play platform, we encourage you to follow the procedure below:

1. Contact Customer Support: The first step is to contact the U9Play customer support team via live chat or email at support@u9play.biz. Describe your issue clearly and in full. Our team will endeavour to resolve it within 24 hours.
2. Formal Complaints: If an issue cannot be resolved through regular customer support, you may submit a formal complaint via email, providing full details of the problem, your account number, the date and time of the incident, and any relevant screenshots.
3. Review: U9Play will review formal complaints within 7 business days and provide a written decision. U9Play's decision is final for all matters relating to the interpretation of these terms and conditions.

For disputes relating to game outcomes, U9Play's server records are the definitive reference and will be used as evidence in any investigation.

U9Play reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice for minor changes that do not affect members' fundamental rights.

For material changes — that is, changes that significantly affect the rights or obligations of members — U9Play will:

• Sending notifications via email or in-platform messages to all active members.
• Displaying a clear notice on the platform's homepage for at least 7 days before the changes take effect.
• Clearly stating the effective date of any changes.

Continued use of the U9Play platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the U9Play platform in general, you may reach us through the following channels:

• Live Chat: Available 24/7 on the U9Play platform — click the chat icon at the corner of your screen.
• Email: support@u9play.biz – we aim to respond within 24 hours.
• FAQ Page: Visit the FAQ page for answers to frequently asked questions.

U9Play's customer support team operates in both Bahasa Malaysia and English, and is available 24 hours a day, 7 days a week, including Malaysian public holidays.